Terms of use
Last updated 6 November 2026
These terms are the agreement between KYB Sales and the shop that registers. By registering a shop or using KYB Sales, you agree to them. Please read them with our privacy policy.
1. The service
KYB Sales is a web app for recording sales, stock, customers, expenses and the shop's money, with reports. It opens in a web browser such as Chrome on a phone or computer. We may improve, change or remove parts of it, and we will tell owners in the app about important changes.
2. Your shop's account
- The person who registers the shop is the owner. An owner under 18 needs the consent of a parent or guardian, who accepts these terms for them and is responsible for the account
- An owner who adds a worker under 18 must first have the consent of that worker's parent or guardian
- Give true details, especially the owner's phone number, which we use to confirm it is really you
- The owner creates the workers' sign-ins, chooses their roles and is responsible for what is done with them
- Keep passwords private. If you think someone else knows one, change it and use "Sign out on all devices" in Settings
3. Free trial
A new shop gets 30 days free with everything included. Each owner phone number gets one free trial only, even if a shop is deleted and registered again. No payment is needed to start.
4. Price and payment
- After the trial, KYB Sales costs UGX 31,000 a month for each shop
- You pay by MTN or Airtel Mobile Money to the numbers shown in the app, under Subscription
- Each payment of UGX 31,000 opens the shop for one month. A payment of UGX 310,000 opens it for 12 months. An amount above that is kept and counted towards the next month
- Nothing is charged automatically and nothing renews by itself. You choose when to pay
- A payment made before the current month or trial ends starts its month when the current one ends
- Payments are not refunded once their month has started, except where the law requires it
- We may change the price. We will tell owners in the app at least 30 days before, and a month already paid keeps its price
5. When a shop is not paid
When the trial or paid month ends without a new payment, the shop can still open and see what it recorded, but cannot save new sales or download reports until it pays.
A shop that records no sale and makes no payment within 45 days of registering is deleted with its records.
6. Your records
The records you put into KYB Sales belong to your shop. You allow us to keep and process them only to run the service, as the privacy policy explains. You can download your reports as PDF, and as files that open in Excel. To close your account or get a copy of your records, contact us.
You are responsible for the records you enter, including your customers' details, and for having the right to keep them.
7. Fair use
Do not use KYB Sales to break the law, to record goods or dealings you may not lawfully sell, to try to reach another shop's records, or to disturb the service. We may suspend a shop that does, after contacting the owner where we can.
8. Figures and advice
Profit, stock and reports are worked out from what the shop records. If a sale, cost or expense is missing or wrong, the figures will be too. KYB Sales is a record-keeping tool, not accounting, tax or legal advice.
9. Availability
We work to keep KYB Sales running every day, but it may sometimes be slow or unavailable, for example during maintenance or problems with the internet or our providers. New sales can still be saved on the phone without internet for up to 7 days and are sent when it returns.
10. Responsibility
As far as the law allows, KYB Sales is not responsible for lost profit or indirect loss, and our total responsibility to a shop is limited to the amount it paid us in the 3 months before the problem. Nothing in these terms limits rights you have under Ugandan law that cannot be limited.
11. Ending
You may stop using KYB Sales at any time by not paying. To have your shop deleted earlier, contact us from the owner's registered phone number. We may end the service for a shop that breaks these terms.
12. Changes and law
If we change these terms, we will update the date above and tell owners in the app before important changes apply. These terms are governed by the laws of Uganda, and the courts of Uganda will settle any dispute we cannot settle by talking.
13. Contact
WhatsApp: 0755 215 778
Call: 0793 728 237